Retail Supervisor – Changi Airport

About the role

The Retail Supervisor will lead a team of Retail Associates at Changi Airport, ensuring smooth daily operations and exceptional customer service. You will be responsible for planning, coaching, and maintaining high standards across sales and inventory processes.

Key responsibilities

• Develop and execute operational plans for the retail team.
• Lead, motivate and manage Retail Associates, conducting daily briefings.
• Prepare and update duty rosters in the Info-Tech HRMS Time Management System.
• Coach staff on the use of the GLOB+ system and selling techniques.
• Maintain inventory SOPs and improve related procedures.
• Provide constructive feedback and support employee development.
• Ensure excellent customer service, merchandise knowledge, and cashiering standards.
• Attend meetings, conferences and ad‑hoc projects as required.

Required profile

• Professional and pleasant personality with a positive attitude.
• Ability to stand for extended periods and work rotating shifts, including nights, weekends and public holidays.
• Strong leadership and communication skills.
• Customer‑focused mindset in a fast‑paced environment.

Required skills

• Proficiency with Info‑Tech HRMS Time Management System.
• Experience using the GLOB+ retail management system.

What we offer

• Competitive salary package aligned with experience.
• Annual leave ranging from 14 to 18 days.
• Medical outpatient, hospitalization, surgery and dental insurance coverage.
• Performance‑based commissions and incentives.
• Birthday leave.