Sales Promoter - Changi Airport Duty Free

About the role

Maison 21G, a collaborative creative perfumery house, is expanding its presence at Changi Airport and is looking for an experienced, charismatic and performance-driven Sales Promoter for its duty-free counters. The role combines storytelling, consulting and creating a personalised luxury fragrance experience for international travellers.

Key responsibilities

• Welcome and engage international travellers warmly, confidently and elegantly
• Understand each customer's personality, mood and lifestyle to uncover their olfactive desires
• Guide clients through the bespoke perfume best creations and turn a duty-free purchase into a personalised luxury experience
• Cross-sell and upsell across perfumes, discovery sets and dual crayon, 100ml
• Achieve and exceed realistic sales targets in a high-traffic environment
• Maintain impeccable counter standards aligned with the brand's luxury image
• Follow stock management, replenishment and operational procedures with Shilla

Required profile

• Minimum 2 years of experience in beauty, fashion, luxury retail, F&B or hospitality
• Natural seller with a genuine love for people, storytelling and luxury experiences
• Passionate about fragrance, beauty, fashion, hospitality or premium lifestyle brands
• Eager to learn and excited to be trained as a Scent Designer
• Comfortable engaging with an international clientele and able to stand for long hours
• Flexible to work rotating shifts, weekends and public holidays

Required skills

• Proven ability to sell, upsell and perform against targets
• Excellent communication and interpersonal skills
• Detail-oriented, service-driven and resilient in fast-paced airport retail