Senior Assistant Manager, HRIS

About the role

NHG's Group HRIS team leads complex HRIS initiatives and cross-institution system changes, keeping systems aligned with organisational priorities, operational needs and compliance requirements. This role owns an assigned HRIS initiative portfolio end-to-end, balancing delivery, governance and adoption, and takes direct accountability for improving HRIS utilisation on its assigned module(s). It acts as a trusted advisor to stakeholders, applies enterprise-level judgement in complex situations and supports the HRIS leader in building sustainable HRIS capability.

Key responsibilities

• Support day-to-day use of assigned SuccessFactors modules, resolve issues and guide internal teams and vendors on functional matters
• Handle recurring BAU changes and configuration updates from SAP's 1H/2H release cycles
• Provide secondary support for several SuccessFactors modules, including first-cut internal testing of EC changes and coordination with HRSS and institution HRIS teams
• Coordinate with vendors on tickets, patches and releases affecting the owned module
• Own small ad hoc change requests end-to-end, and support planned projects such as institution transfers, module rollouts and cross-module changes from requirements through UAT and deployment
• Maintain CR and project documentation, including requirements, configuration workbooks, test scripts and release notes
• Propose ways to track and measure module utilisation and suggest configuration or process improvements based on BAU and CR patterns
• Maintain and improve SOPs, user guides and configuration documentation for the owned module

Required profile

• Bachelor's degree in human resources, information systems, business administration or a related discipline
• 6-10 years of HRIS operations, HR technology or enterprise system support experience
• Strong understanding of HR business requirements, current system configurations and SuccessFactors platform limitations

Required skills

• Strong experience with HR systems such as SAP SuccessFactors and Dynamics 365
• Preferred: advanced, hands-on functional knowledge of SAP SuccessFactors across modules
• Preferred: strong analytical, problem-solving and decision-making capabilities