Senior Assistant Manager / Manager, NUH Operations Centre

About the role

The National University Hospital (NUH) is looking for a Senior Assistant Manager / Manager for its Operations Centre. The role independently manages assigned Operations Centre portfolios and projects supporting hospital-wide emergency preparedness, incident coordination and operational readiness. It works across clinical and non-clinical departments and may lead complex cross-functional workstreams, give management recommendations, guide junior staff and represent the Ops Centre in forums.

Key responsibilities

• Manage emergency preparedness portfolios, plans, SOPs and workflows, and coordinate cross-department reviews and gap analyses against MOH / NUHS requirements
• Plan and coordinate tabletop, ground deployment, functional or full-scale exercises, and support scenario development, documentation, After Action Reviews and action tracking
• Support Ops Centre activation, incident coordination, situation reporting and post-incident reviews, and stay familiar with command-and-control, communication and escalation arrangements
• Coordinate MOH / NUHS taskings, prepare submissions and management updates, and support governance forums, secretariat work and readiness reporting
• Manage multi-department projects, prepare briefing materials, trackers, presentations and decision papers
• Support readiness, maintenance, replacement, procurement and tracking of emergency preparedness resources where assigned
• Lead hospital-level preparedness projects and exercises, interpret operational implications and recommend options to management, and represent the Ops Centre in workgroups or external forums
• Guide junior staff and support workload allocation and quality review where assigned

Required profile

• Bachelor's degree in any discipline
• Minimum 7 years of relevant experience; prior healthcare operations, emergency preparedness, crisis / incident management, business continuity, operations planning or project management experience is advantageous
• Able to manage projects and workstreams independently and coordinate multiple stakeholders
• Demonstrated leadership of complex cross-functional projects and teams, and the ability to influence senior stakeholders and give management recommendations is advantageous

Required skills

• Analytical, problem-solving and operational planning skills
• Good written and verbal communication, including management updates and presentations
• Ability to work independently, manage multiple priorities and perform under pressure
• Proficiency in Microsoft Word, Excel and PowerPoint