Senior Clerk/Coordinator, Air Operations

About the role

FedEx Logistics is hiring a Senior Clerk/Coordinator for its air operations. The role plans, organises and controls air operation activities, ensuring proper control and compliance across the input, movement, processing and output of air operation documents while meeting high service quality requirements at minimal cost.

Key responsibilities

• Receive and set up shipment bookings from customers and liaise with internal air pricing on space booking and with the gateway team on consolidation.
• Coordinate air exports with the appointed Airport CFS vendor, execute export documentation and arrange pickup; monitor that all shipments are uplifted.
• Communicate daily with customers by email and telephone, and coordinate with Air Pricing, Sales and Overseas teams to execute shipments according to SOPs or ad-hoc quotes.
• Create initial bookings and shipment jobs in the system, perform invoicing and accrual, and verify/create payable transactions for vendor services.
• Prepare outward permit declarations, send pre-alerts to customers and overseas offices, and respond to client queries.
• Update Freightos and Briefcase pricing with current costs and sell rates, and support sales with bids, quotes and proposal follow-up.
• Maintain reports, paperwork, overtime schedules and performance reviews, and act as coordinator between sales, airlines, overseas offices and the team on service improvements and exceptions.
• Focus on project shipment space and load planning, and ensure cost effectiveness through control of equipment, utilities and supplies.

Required profile

• GCE 'O' Level and above.
• At least two years of experience in customer service or operations within freight forwarding, with extensive industry knowledge and understanding of local compliance requirements.
• Knowledge of airline, cargo terminal, cross-border trucking and co-loader workflows, and basic accounting knowledge.
• Detailed, customer and result focused, with strong interpersonal and communication skills and ability to work with overseas offices independently.

Required skills

• Proficiency in MS Office applications.
• Cargowise.
• Customs Competency Test.