Senior Director, Customer Success Management

About the role

Moody's is seeking a senior strategic leader to own its most critical banking client relationships and drive long‑term growth across high‑value accounts. The role serves as the primary executive sponsor for top banking clients, shaping transformation roadmaps that leverage Moody's risk, finance and lending solutions.

Key responsibilities

• Develop and execute multi‑year strategic account plans with measurable growth targets and risk mitigation strategies.
• Drive revenue growth through upsell, cross‑sell and expansion opportunities while managing churn risk.
• Lead cross‑functional account teams—including Sales, Product, Research, Client Support and Marketing—to deliver coordinated outcomes.
• Represent client interests in product development discussions and act as a voice for strategic customers.

Required profile

• 12+ years in banking, financial services or enterprise technology, with at least 5 years in strategic account management or customer success leadership.
• Proven track record managing complex enterprise accounts of $5M+ ARR and building C‑level relationships.
• Deep understanding of banking regulation, origination, risk management and lending practices.
• Willingness to travel 30–40% across APAC.

Required skills

• Strong executive presence with excellent communication, presentation and negotiation abilities.
• Ability to lead without direct authority in a matrixed organization.
• Deep expertise in artificial intelligence and experience implementing AI‑driven solutions.