Senior Executive / Assistant Manager, Communications – Volunteer Programme

About the role

The incumbent will coordinate NUH's volunteer programme, overseeing the full volunteer journey from recruitment and onboarding to deployment, engagement, recognition and retention. Working closely with volunteers, internal departments and community partners, the role creates meaningful opportunities that support patient experience and the hospital's care mission.

Key responsibilities

• Coordinate volunteer recruitment, screening, onboarding, orientation and role matching, maintaining clear role descriptions.
• Plan and manage volunteer deployment across clinical and non‑clinical programmes in partnership with departmental supervisors.
• Maintain accurate volunteer records, attendance, service hours, training status and programme documentation.
• Develop and implement volunteer engagement, communication, learning, recognition and retention initiatives.
• Build relationships with internal departments, community organisations, schools and corporate partners to support the programme.
• Support governance, safety, confidentiality, policy implementation and continuous improvement of the volunteer programme.

Required profile

• Bachelor's degree in Community Development, Social Sciences, Communications, Business Administration, Healthcare Management or a related field.
• Minimum three years of relevant experience in volunteer management, community engagement, healthcare, social services, events or stakeholder engagement.
• Strong interpersonal, communication and relationship‑building abilities.
• Excellent organisational, administrative and project coordination skills.
• Ability to manage multiple programmes and stakeholders in a fast‑paced environment.
• Good data management and reporting capabilities.
• Service‑oriented, empathetic and able to work independently and as part of a team.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with digital collaboration tools.