Senior Information Technology Project Manager

About the role

Great Eastern is looking for a Senior Information Technology Project Manager to lead channel application initiatives that enable insurance sales across Customer and Distributor channels. The role manages end-to-end delivery of projects supporting enterprise-wide AI transformation, aligns insurance business goals with mobile technology execution and customer experience, and enables AI-driven capabilities such as Generative AI and Machine Learning in the mobile application.

Key responsibilities

• Manage competing priorities across large-scale programmes with multi-million-dollar investments, defining scope, timelines and deliverables with cross-functional teams and running agile squads.
• Coordinate with data science, engineering and business teams to deliver AI-enabled features that improve personalization, automation and decision support.
• Build relationships with business stakeholders, vendors and technical teams, and set and manage project expectations.
• Identify and mitigate project risks, and manage technology and regulatory risks in line with MAS/BNM TRM requirements and internal governance.
• Manage dependencies across mobile UX, backend services and third-party integrations (payment gateways, identity verification).
• Track milestones and deliverables, provide status updates, dashboards and presentations to executives, and prepare documentation for funding approvals and cost estimates.
• Monitor financials and ensure quality delivery across mobile app workstreams.
• Lead cross-functional teams including mobile developers, architects, QA engineers and vendor partners, and coordinate with Planning, Finance, Marketing and IT Operations.
• Facilitate discussions on Generative AI and ML use cases, ensuring responsible integration with explainability, fairness and compliance.
• Translate business KPIs to application metrics and ensure compliance with IT governance, data privacy, procurement and insurance/financial services regulations.

Required profile

• Bachelor's degree in Computer Science, Information Systems or a related field.
• PMP, Scrum Master or equivalent project management certification.
• Minimum 10 years in IT project management, with at least 5 years in mobile application delivery.
• Strong leadership and stakeholder management capabilities.
• Preferred: experience implementing and managing Sales CRM solutions such as Pega, Salesforce or Microsoft Dynamics; public cloud deployments; insurance or financial services domain; exposure to AI/ML project delivery; experience optimizing mobile user journeys and reducing drop-off rates.

Required skills

• Familiarity with mobile development frameworks, app store deployment processes and analytics tools.
• Project management tools and methodologies.
• Ability to manage technology and regulatory risks under MAS/BNM TRM requirements.