Senior Key Account Manager - Road APAC

About the role

DSV is hiring a Senior Key Account Manager for its Road APAC business. You will own the customer relationship with key regional, global and local stakeholders across APAC, drive growth in gross profit and revenue, and act as the regional escalation point for operational and commercial issues.

Key responsibilities

• Maintain strong relationships with GAD, RKAM and other account management resources to grow the portfolio's gross profit and revenue
• Organize and lead quarterly business reviews and annual strategy meetings, and ensure minutes and corrective actions are followed up
• Escalate customer concerns and complaints promptly and propose strategic investments for each account
• Track opportunities through CRM, follow tender processes for RFQs and share post-bid analysis
• Work closely with operations on quality and performance improvement, and help Finance meet DSO targets
• Keep sales data up to date in MS Dynamics and monitor customer application usage
• Manage business reviews, implement SOPs and hand them over smoothly to operations

Required profile

• At least 5 years of relevant business experience, including 3+ years in key account management with large corporates
• Functional experience in transport logistics and supply chain solutions
• Bachelor's or Master's degree; interest in leadership development
• Strong customer focus, problem-solving and communication skills, and ability to prioritize under tight deadlines

Required skills

• High competency with MS Office (Word, Excel, PowerPoint)
• MS Copilot user and experience using LLMs