Senior Manager/Director, Product Transformation

About the role

This role drives the end-to-end transformation of product development and delivery, creating more efficient, scalable and insight-driven processes across the product lifecycle. It leads key transformation and change initiatives, embeds structured delivery and governance, and introduces process and AI-enabled capabilities that improve product time-to-market, quality and operational discipline. Working across Product, IT, Operations and Distribution, it turns strategy into measurable outcomes and supports senior management decisions. The position is an individual contributor role with a hybrid working arrangement.

Key responsibilities

• Lead and deliver product transformation roadmaps across the full product lifecycle, from design through adoption.
• Support Book of Work planning, prioritisation, monthly governance forums and reporting.
• Establish feedback loops and insights tracking to continuously improve product and process outcomes.
• Redesign and optimise product development and operational processes to improve efficiency, consistency and reduce rework.
• Lead change implementation, including standard operating procedures, governance mechanisms and adoption plans.
• Embed continuous improvement and support the transition of new processes and tools into business-as-usual operations.
• Provide structured program and project management across multiple initiatives and workstreams.
• Coordinate cross-functional delivery across Product, IT, Operations and Distribution, with clear ownership, planning, risk management and follow-through.
• Prepare SteerCo decks, executive updates, governance materials and reporting.
• Deliver process redesign outputs, SOPs, playbooks and other practical tools for key workflows.

Required profile

• Typically seven or more years of relevant experience in transformation, change management, product delivery, operations, business process improvement or a related discipline; equivalent depth of experience and demonstrated capability will also be considered.
• Demonstrated experience leading initiatives from design through implementation, adoption and transition to business-as-usual.
• Experience in at least one of: product delivery, operations or business process improvement.
• Experience translating strategy into execution through planning, prioritisation, governance, ownership and follow-through.
• Experience redesigning processes, developing SOPs or playbooks and implementing sustainable ways of working.
• Experience in a complex or regulated business environment preferred.

Required skills

• Strong transformation and change management skills.
• Analytical thinking and problem diagnosis, with the ability to simplify complex workflows.
• Cross-functional collaboration and stakeholder engagement and influence.
• Planning, prioritisation, communication and risk management across multiple initiatives.
• Preferred: familiarity with digital and AI-enabled transformation, human-centred design, Agile, Lean, Six Sigma or Design Thinking.