Senior Product Manager, AI Risk & Onboarding

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring a Senior Product Manager for AI Risk and Merchant Onboarding in Singapore. You will own the strategy for a fast, intelligent and trusted onboarding experience that helps legitimate merchants get started quickly while identifying and responding to fraud and other risks proactively. The role sits at the intersection of onboarding, fraud prevention, payments, artificial intelligence and merchant experience.

Key responsibilities

• Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences.
• Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption.
• Build AI-powered capabilities that interpret merchant business context, surface relevant signals and detect emerging risk patterns earlier.
• Partner with Engineering, Data Science and Risk teams to develop AI agents that identify compromised accounts, prohibited selling activity and other suspicious behaviour.
• Turn AI-generated insights into real-time actions through fraud and risk models, including intelligent step-ups, reviews, restrictions or approvals.
• Design risk experiences that protect customers while minimising friction for legitimate merchants.
• Develop intelligent payment-method recommendations that balance fraud risk, processing cost, conversion and merchant experience.
• Use data, analytics and customer research to identify pain points, define success metrics and prioritise opportunities.
• Design and run experiments, including A/B tests, to improve onboarding UX, verification outcomes, activation and conversion.
• Establish feedback loops between product performance, model outcomes, operational review and merchant experience.
• Communicate product strategy, trade-offs and results to technical and non-technical stakeholders, including senior leadership.

Required profile

• 5+ years of product management experience, with a track record of taking products from ideation through delivery and continuous optimisation.
• Experience owning product strategy, roadmap planning, product discovery and execution for customer-facing or platform products.
• Strong understanding of experimentation, analytics, user journeys and outcome-based product development.
• Experience working closely with Engineering, Data Science, Design, Risk, Compliance or Operations teams.
• Ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions.
• Bachelor's degree or equivalent professional experience.

Preferred qualifications

• Experience in onboarding, fraud prevention, KYC/KYB, transaction monitoring, account security, payments or financial crime risk.
• Experience building or scaling AI/ML-powered products, decisioning systems, recommendation engines or agentic workflows.
• Understanding of using AI to discover merchant context, detect behavioural anomalies and support real-time risk decisions.
• Experience balancing risk, operational cost, payment conversion and customer experience in a financial product.
• Familiarity with payment-method optimisation, routing, authorisation or payment performance metrics.
• Experience in a high-growth technology company or global product environment, and familiarity with products serving merchants across multiple markets and regulatory environments.