Senior Production Support Analyst

About the role

Randstad Singapore is recruiting a Senior Production Support Analyst for an established application support team. You will act as a key technical specialist responsible for safeguarding the availability, performance and resilience of critical business applications.

Key responsibilities

• Drive end-to-end incident resolution, detailed root cause investigations and proactive problem management across core application suites.
• Work with internal business stakeholders, software engineering squads and external product vendors to diagnose issues, review fixes and support application enhancements.
• Govern change control and release deployment while following enterprise ITIL frameworks.
• Review incident recurrence patterns and promote preventative remediation to keep systems stable.
• Support operational continuity work such as system health checks, Disaster Recovery drills and Business Continuity Management simulations.
• Take part in technical improvement projects and collaborate with developers on impact assessments.

Required profile

• L3-level experience in application production support in enterprise or financial services environments.
• Bachelor's degree.

Required skills

• Unix/Linux and shell scripting (Bash, Perl) for automation and log analysis.
• Database troubleshooting with Oracle, MSSQL or Sybase.
• Workload automation and job scheduling tools such as BMC Control-M.
• Private banking or wealth management platforms; experience with Odyssey or Temenos Triple'A Plus is highly advantageous.
• ITIL knowledge of Incident, Problem and Change Management.