Senior Solution Consultant - AI Experience Orchestration

About the role

Genesys helps organizations create better customer experiences through AI-powered experience orchestration. The Senior Solution Consultant (SC) is a technical ambassador in the pre-sales organization, working with customers on complex, large-scale sales deals. The SC performs detailed discovery, runs AI-powered demos, responds to RFx requests and maps customer technical and functional needs to Genesys solutions, services and consulting offerings. The role is autonomous and consultative, working with all levels of the customer organization, including C-level decision makers.

Key responsibilities

• Build and document reusable solutions using Genesys solutions, Infrastructure as Code, RESTful APIs, cloud services and other modern technologies.
• Create dynamic demonstrations for executives, key stakeholders and influencers, and run workshops with business users to uncover gaps, define benefits and present outcomes.
• Write customized demos, Discovery, Architecture and Solution Design proposals, and solution design diagrams with assumptions and sizing calculations.
• Keep customers informed on industry trends and best practices during implementation.
• Lead presales teams for large or complex opportunities, including solution architects, technical engineers and service design leads.

Required profile

• 5+ years of experience implementing and/or integrating CRM software, software implementations and/or coding.
• Experience building and implementing CX solutions using modern Agentic AI techniques.
• Technology or computer degree and/or certifications relevant to Cloud, SaaS or CCaaS.
• Experience with a Cloud or SaaS company; fluent Mandarin is an added advantage.
• Legal permission to work in the country advertised; no agency resumes accepted.

Required skills

• Knowledge of IT concepts, databases, networking, VOIP, SIP, RTP, messaging carriers, infrastructure, security and contact centre technologies (surveys, quality management, recording, workforce management, IVR, digital engagement, PCI compliance).
• AI concepts such as LLMs, NLUs and predictive AI models.
• Nice to have: hands-on REST API integration, JavaScript, Python, AWS, Salesforce, ServiceNow, CloudFormation and Terraform, and experience with Agentic AI, generative AI, prompt engineering and machine learning.