Senior System Analyst – ServiceNow IT Operations & Asset Management

About the role

We are seeking a Senior System Analyst with deep expertise in ServiceNow to lead and enhance our IT Operations, Asset Management, and Service Management capabilities. The role involves collaborating with stakeholders to streamline processes, automate workflows, and ensure the stability of critical IT services.

Key responsibilities

• Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB).
• Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation.
• Support Field Service Management (FSM), including field agent management and task execution tracking.
• Manage IT Asset Management (ITAM) for both hardware and software assets.
• Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management.
• Collaborate with stakeholders to gather requirements, optimise workflows, and ensure operational stability.

Required profile

• 7+ years of overall IT experience.
• Up to 4 years of hands‑on ServiceNow experience.
• Proven experience in ITSM, EAM, FSM, ITAM and ITOM domains.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and coordinate with cross‑functional teams.

Required skills

• ServiceNow ITSM
• ServiceNow CMDB
• ServiceNow Enterprise Asset Management (EAM)
• ServiceNow Field Service Management (FSM)
• ServiceNow IT Asset Management (ITAM)
• ServiceNow IT Operations Management (ITOM)
• ServiceNow Discovery
• ServiceNow Service Mapping
• ServiceNow Event Management
• ServiceNow Cloud Management
• RFID implementation
• Workflow automation