Senior/Assistant Manager, Inpatient Operations

About the role

The incumbent leads and supports ward-based operations, patient service and operational support functions. This includes managing frontline operational teams, patient service workflows, service feedback management, resource deployment and service coordination to ensure safe, efficient and patient-centred care. The role also supports digital-enabled workflows, workforce transformation and service improvement projects, working closely with nursing, clinical, corporate and support service stakeholders.

Key responsibilities

• Oversee assigned inpatient operational services, service feedback management and timely issue resolution
• Coordinate workflows across frontline teams and stakeholders to support patient flow and service continuity
• Ensure compliance with policies, procedures, safety requirements and workplace organisation standards
• Communicate operational updates, workflow changes and service requirements to staff and stakeholders
• Plan and manage staff deployment, rosters and manpower coverage; coach, guide and give performance feedback to staff
• Support onboarding, competency development, cross-training and role expansion, and engage staff in change management around new workflows and digital tools
• Lead or support service redesign, workflow standardisation, digitalisation, automation and manpower optimisation
• Collect, analyse and present operational, productivity and service performance data
• Develop, review and update workflows, policies, procedures, work instructions and training materials
• Coordinate projects, track deliverables and support departmental workplans, service initiatives and performance indicators
• Submit operational reports accurately and on time, and support risk management, business continuity, emergency preparedness and audits
• Take part in outreach activities, cross-functional projects and committees, and undertake other duties as directed

Required profile

• Degree in any discipline, preferably in healthcare, business, operations or a service-related field
• Experience in healthcare operations, hospitality, retail or another service-oriented environment
• Supervisory or project leadership experience preferred

Required skills

• Strong communication, stakeholder engagement, interpersonal, analytical and problem-solving skills
• Interest or experience in service improvement, workforce optimisation, digital workflows or transformation projects is advantageous