Service Advisor

About the role

You will manage customer interactions and service appointments, inspect vehicles for damages, translate repair issues into standard terms, and ensure timely completion of repair jobs to maintain high customer satisfaction.

Key responsibilities

• Greet customers and schedule vehicle service appointments efficiently
• Answer 3CX or Linkus calls promptly to support customer inquiries
• Document customer concerns and comments accurately for service records
• Write detailed job orders describing vehicle problems and required repairs
• Inspect vehicles for bodywork damages, dents, tyre conditions, and lighting functionality
• Translate customers’ repair issues into standard repair terminology for mechanics
• Explain repair processes, time estimates, and cost estimates clearly to customers
• Resolve customer complaints by identifying issues and providing appropriate solutions
• Inspect completed work by mechanics to ensure quality and accuracy
• Follow up on job orders to ensure estimated time of completion (ETC) is met
• Cover colleagues’ duties as needed to maintain workflow continuity
• Close job cards promptly to finalize service documentation

Required profile

• Ability to multitask and meet deadlines while managing additional responsibilities
• Self‑starter with the ability to work independently and prioritize tasks effectively
• Fast and meticulous worker with strong attention to detail
• Positive, can‑do attitude
• Availability to start work immediately or on short notice