Service Manager

About the role

We are looking for a Service Manager to lead maintenance and add‑on activities for our building automation solutions across Singapore. The role involves planning schedules, supervising engineers and technicians, and ensuring high customer satisfaction through effective service delivery.

Key responsibilities

• Plan and execute maintenance schedules, attending meetings and coordinating supervision works.
• Review service reports for accurate quotation, invoicing and follow‑up actions.
• Assign tasks to the team for client breakdown calls and monitor procurement of parts.
• Ensure subcontractors follow proper work processes and negotiate prices within budget.
• Maintain minimum stock levels for spare parts and equipment.
• Supervise engineers and technicians in day‑to‑day activities and coordinate project handovers.
• Follow up customer payments and forecast future manpower needs.
• Arrange and conduct staff training and perform other duties as assigned.

Required profile

• Diploma or Degree in Engineering.
• Minimum 5 years of relevant experience.
• Experience with Building Management Systems, Security/Access Control, CCTV or Fire Alarm systems is an advantage.
• Strong management skills and a pleasant personality with excellent customer service orientation.

Required skills

• Building Management System
• Security Access Control
• CCTV System
• Fire Alarm System

What we offer

• Flexible Work Arrangement (work from home or flexible hours)
• 5‑day work week
• Medical benefits
• Annual Wages Supplement
• Performance Bonus
• Insurance
• Company transport at Admiralty and Sengkang MRT stations