Service Sales Engineer

About the role

KONE, a global leader in elevators and escalators, is hiring a Service Sales Engineer. The role focuses on building new relationships and selling maintenance contracts and related digital services to customers outside the current customer base.

Key responsibilities

• Develop and create customer relationships in the assigned area and build KONE's position in the customer base or market area
• Create and communicate leads and sales opportunities for the whole sales team, such as cross-selling
• Ensure customer satisfaction, solve complaints with the wider team and document customer and contact information
• Generate opportunities from outside the existing customer base and handle RFQs
• Own leads, opportunities, orders and contracts to meet sales budget and pricing targets, and find customer needs that match KONE's solutions
• Pricing using approved tendering tools, optimising prices and discounts within authority, and validating contracts against the negotiation outcome
• Maintain the sales funnel, report accurately in the CRM, gather market and competitor information from the field and support finance in collections
• Execute the individual sales plan

Required profile

• Bachelor's or Master's degree in economics, engineering or another relevant field
• Experience with solution selling methodology
• Sales and/or customer service experience
• Familiarity with KONE customers' industries is a plus

Required skills

• Mastering the sales process
• Using value-based pricing to secure healthy margins
• Comfortable with digital solutions

What we offer

• Career progression in a global organisation
• Total reward elements and comprehensive learning and development programmes
• A lively working environment with open-minded leaders