Servicedesk Engineer – 12‑hr Shift (Singapore)
RAPSYS TECHNOLOGIES PTE LTD · Singapour
Job description
About the role
We are seeking a dedicated Servicedesk Engineer to join our Singapore office on a 12‑hour shift schedule. The role focuses on delivering first‑level technical support to end‑users, ensuring rapid issue resolution and maintaining high service standards.
Key responsibilities
- Provide first‑level remote support and troubleshoot user queries received via phone or email.
- Achieve First Call Resolution (FCR) where possible and document all interactions.
- Escalate incidents to second‑level resolver groups according to defined procedures.
- Update customers regularly on incident status and maintain ownership until closure.
- Classify, prioritize and track incidents, notifying the Team Lead of any unusual call surges.
Required profile
- Minimum Diploma in an IT‑related field.
- At least 1 year of experience in end‑user support, desktop or technical service‑desk environments.
- Strong customer‑service orientation within a technical context.
Required skills
- Windows operating system.
- Active Directory account administration.
- Microsoft Outlook.
- Support for mobile devices.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 1 week from now
46 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
RAPSYS TECHNOLOGIES PTE LTD
Singapour