ServiceNow Functional Consultant - SAP Enterprise Transformation

About the role

Abeam Consulting is looking for an experienced ServiceNow Functional Consultant to own the functional delivery of ServiceNow solutions within a SAP-led enterprise transformation programme. The role covers custom applications and complex workflows, with a solid understanding of how ServiceNow processes integrate with SAP logistics (MM, SD, FI and PS). It is a hands-on functional role covering the full delivery lifecycle, from Functional Design Documents to go-live and hypercare, and the consultant acts as the bridge between the client, business users and the ServiceNow development team. Immediate availability only.

Key responsibilities

• Gather requirements, conduct fit/gap analysis and walk developers through Functional Design Documents (FDDs); maintain a requirement traceability matrix.
• Configure ServiceNow (tables, forms, UI/Data policies, service catalog, Flow Designer, roles and access, reports and dashboards) via Update Sets.
• Design custom scoped applications and complex, multi-level workflows with approval matrices, audit trails and compliance reporting.
• Define functional integration requirements with SAP logistics (MM, SD, FI, PS) and work with SAP consultants and middleware teams on interfaces.
• Write SIT test cases, execute SIT, log defects and report progress to the Test Lead and PMO.
• Support UAT, act as first point of contact for client queries and drive issues to closure.
• Prepare training materials, deliver end-user and train-the-trainer sessions, and support cutover, go-live and hypercare.

Required profile

• 5-8 years of ServiceNow functional consulting experience, with at least 2-3 full-lifecycle implementations.
• Proven experience with custom applications and complex workflows beyond standard ITSM.
• Good understanding of SAP logistics processes and how ServiceNow integrates with SAP.
• Strong experience writing FDDs, process flows and user stories, and strong testing and UAT experience.
• Excellent written and spoken English, able to present to client stakeholders.

Required skills

• Flow Designer, Approval Engine, Workflow Editor, Service Catalog, Record Producers, Service Portal / ESC, Forms, UI/Data Policies, Notifications, SLAs, Reporting, Dashboards, Performance Analytics, Update Sets, IntegrationHub and REST integrations.
• Preferred: SAP S/4HANA (RICEFW), ServiceNow modules (ITSM, CSM, SPM, Procurement, HRSD), test management tools (Jira, Azure DevOps, HP ALM), Agile/Scrum, CSA and CIS certifications, onshore/offshore delivery experience.