Solutions Consultant - AdTech

About the role

Index Exchange is an independent supply-side platform connecting media owners with brands in the programmatic ecosystem. Its Solutions Consulting team sits at the intersection of sales, account management, software development and marketing. As a Solutions Consultant you will support the delivery of technical solutions for small to mid-size publishers, providing technical assistance, managing publisher accounts and troubleshooting issues alongside cross-functional teams.

Key responsibilities

• Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting and account configuration changes.
• Assist in onboarding new publishers, ensuring successful integration and optimization using the publisher journey workflow.
• Manage daily tasks with internal tools such as Salesforce ticketing systems, documenting progress and keeping client cases up to date.
• Become proficient in tools such as the Index UI support portal, Confluence and business intelligence tools like Looker.
• Engage with clients by email, Salesforce tickets and video calls, attend Quarterly Business Reviews and stay informed on product releases through internal training.
• Contribute to internal documentation of learnings and best practices.

Required profile

• College degree in Computer Science, Engineering or a related technical field.
• 3+ years of experience in Ad Operations, Solutions Consulting or a related technical role.
• Familiarity with ad technology and operations, including ad tags, pixels and HTTP.
• Motivated, adaptable, organized and collaborative, eager to learn about AdTech.

Required skills

• Ability to read and write basic SQL queries.
• Basic knowledge of JavaScript for troubleshooting or light coding.
• Familiarity with JSON, XML, CSV and CSS.
• Experience in STV, including ad podding and the streaming ecosystem, is a bonus.

What we offer

• Health, dental and vision plans for you and your dependents.
• Paid time off, health days and flexible work schedules.
• Retirement matching plans and equity packages.
• Parental leave, annual well-being allowance, fitness discounts and employee assistance program.
• Mental health first aid program, volunteer time off and monthly town halls.