Solutions Design Consultant, Asia

About the role

FCM designs tailored solutions for multinational customers in the corporate travel space, combining technology with a people-centric approach. As a Solutions Design Consultant, you will use your consultative skills and industry expertise to guide customers toward optimizing their business travel programs, working closely with Sales, Onboarding and Account Management teams.

Key responsibilities

• Design Statements of Requirements (SOR) for MNC accounts, ensuring scalability and customization
• Support Sales teams in the RFP process by defining key recommendations, deliverables and timelines
• Liaise with internal teams to manage client expectations and recommend alternative solutions
• Document optimization opportunities for existing clients to drive value-adds and efficiencies
• Communicate with senior stakeholders internally and externally
• Identify and highlight commercial opportunities during the solution design process
• Lead discussions in conference calls, workshops and meetings
• Manage project deadlines and keep client-facing documentation up to date
• Qualify and quantify risks in onboarding projects and flag them to Project Managers
• Communicate regional capabilities, limitations and recommendations to the global SDC team

Required profile

• Minimum 2 years' experience in a similar role within corporate travel management or a related industry; MNC account experience preferred
• University degree or equivalent professional experience preferred
• Excellent communicator able to engage with customers and stakeholders at all levels
• Strong business acumen and motivation to achieve individual, team and company goals
• Willingness to travel (up to 10%) and adapt to changing priorities

Required skills

• Knowledge of end-to-end business processes including GDS, QC and online booking tools and reporting tools
• Understanding of MNC client onboarding processes preferred
• Project Management certification (Lean/Six Sigma) preferred but not essential

What we offer

• Inclusive culture and freedom to be yourself
• Paid annual leave and travel industry perks
• Career development locally or globally