Solutions Engineer, APAC

About the role

BioCatch, a behavioral biometrics company that uses machine learning to protect users online, is looking for a Solutions Engineer to join its Solutions team, which provides operational and technical services to customers worldwide. The majority of customers are financial institutions such as banks and credit unions. The role is based in Singapore and suits people with strong hands-on technical experience and excellent customer-facing skills.

Key responsibilities

• Lead implementations and other technical projects that enable BioCatch anti-fraud solutions for web and mobile applications
• Work with executives, project managers and developers
• Contribute to documentation, lead workshops and help improve processes and practices
• Onboard customers and partners to use BioCatch solutions
• Work with cross-functional teams to overcome integration challenges with customers' web and mobile applications
• Manage complex projects according to desired timelines

Required profile

• 3+ years of experience integrating cloud solutions, especially in a web/mobile context, including APIs, SDKs and third-party integrations
• Proven experience in frontend or fullstack development of web or mobile applications
• Experience onboarding and supporting customers, particularly in the financial sector
• Ability to communicate with executives, project managers and developers, both in writing and verbally, including presentations
• Proactive problem-solving attitude and experience leading technical projects from start to finish
• Strong organizational and time-management skills, able to manage multiple projects at once
• Degree in Computer Science, Information Technology or a related field preferred
• Fluent English is a must; business proficiency in Thai is an advantage because the role supports customers in Thailand
• Availability to travel internationally up to 5% on demand, and full work rights in Singapore

Required skills

• Frontend or fullstack development (JavaScript, React, Angular, Node.js, React Native, Cordova, Swift, Kotlin, Flutter, Ionic)
• APIs, SDKs and third-party integrations
• Technical documentation and training delivery