Store Team Lead, VIVO City

About the role

Crocs, Inc. is hiring a Store Supervisor (Store Team Lead) for its VIVO City store. The role provides consumers with excellent service and oversees opening and closing procedures, product education and daily sales targets. It suits someone who wants to grow alongside teammates and partners in a fast-paced retail environment.

Key responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model
• Create an enjoyable team environment where suggestions, ideas and concerns are shared
• Coordinate, delegate and meet store deadlines, following up on daily activities
• Learn and help in consumer service, product knowledge and placement, visual presentation and stock room management
• Support POS system use, stock replenishment, pricing and markdowns, loyalty program promotion and cleanliness and recovery standards
• Work with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow asset protection policies, including shortage prevention, inventory control and compliance

Required profile

• A level or diploma or above preferred
• Minimum 3 to 4 years of total retail experience; previous store leadership roles preferred
• Professional English, other languages an advantage
• Flexibility for nights, Saturdays, Sundays, public holidays and extended hours, with regular attendance
• Demonstrated leadership and ability to thrive in a high-growth, fast-paced retail setting

Required skills

• Written and verbal communication with team, operations managers, district managers and corporate partners
• Intermediate Microsoft Word, PowerPoint, Excel and email
• Retail point of sale system operation