Supervisor - Logistics Order Management (Onsite)

About the role

Expeditors, a Fortune 500 global logistics company offering air and ocean transportation, customs brokerage, distribution, cargo insurance and consulting, is hiring a bilingual Supervisor for its Order Management Operations. This is a senior-level, on-site role based in Singapore, reporting to the Onsite Team, and acting as the main point of contact for complex customer inquiries and escalations.

Key responsibilities

• Act as the primary escalation point for assigned key customers and improve the order-to-delivery experience
• Oversee daily order processing, projects and team performance to meet KPIs, OKRs and client SLAs
• Support the execution, analysis and review of operational reports, dashboards and presentations
• Analyze workflows to propose process improvements, reduce errors, shorten order cycle times and cut costs
• Delegate daily tasks, coach team members, and step in for management when needed
• Run regular check-ins, training plans and annual performance evaluations, and monitor productivity models to forecast staffing needs
• Lead individual projects such as scaling order management systems or automating data entry

Required profile

• Bachelor's degree or equivalent working experience
• Minimum 5 years in Order Management, logistics and/or high-volume customer service
• Fluent English with excellent written and oral communication
• Currently residing in Singapore with a valid residency status

Required skills

• Strong knowledge of ERP systems (e.g. SAP, Oracle, NetSuite)
• Advanced data analysis with Google Sheets/Excel and Google Workspace/Microsoft Office
• Understanding of at least one business area within the Professional Services Onsite Team
• Ability to define, develop and document business processes