Systems Administrator II – Global Infrastructure Support

About the role

The Systems Administrator II provides operational support for a team that manages large‑scale building management and physical security systems. Work is ticket‑driven, requiring systematic troubleshooting and coordination with vendors and internal stakeholders.

Key responsibilities

• Troubleshoot server and network hardware, including fiber/optic cables and optics.
• Manage circuit move, add, change, and disconnect (MACD) orders throughout their lifecycle.
• Coordinate local vendor technicians for server, circuit, and maintenance tasks.
• Install and verify physical layer cabling according to cabling matrices.
• Provide ongoing production‑environment support and liaise with vendors, system owners, and operations teams.
• Track requests, generate weekly reports, and maintain documentation for each implementation.
• Participate in on‑call rotation for ad‑hoc troubleshooting.
• Maintain and improve server, circuit, and spares inventory databases.
• Submit and manage remote‑hands and onsite technician requests.

Required profile

• Minimum 2 years experience in datacenter or enterprise IT infrastructure.
• Familiarity with ITIL best practices and equipment lifecycle processes.
• Experience executing detailed Method‑of‑Procedure (MOP) documents and following technical instructions.

Required skills

• Server hardware troubleshooting
• Network hardware troubleshooting
• Fiber optic cabling and optics
• Circuit management (MACD)
• JIRA ticketing system
• ITIL processes
• Datacenter operations
• Inventory database management

What we offer

• Exposure to global‑scale infrastructure projects
• Collaborative environment with cross‑functional teams
• Opportunities for professional growth in systems administration