Systems Administrator II – Global Scale Systems Support

About the role

The Systems Administrator II will provide operational support for a team that manages large‑scale building management and physical security systems. The role is ticket‑driven, requiring systematic resolution of issues while collaborating with vendors and internal stakeholders.

Key responsibilities

• Troubleshoot server and network hardware, including fiber/optic cables, optics, and related components.
• Manage circuit move, add, change, and disconnect (MACD) orders throughout their lifecycle.
• Coordinate and oversee local vendor technicians for server, circuit, and maintenance tasks.
• Install physical server and network cabling according to defined cabling matrices.
• Perform fault analysis on servers and circuits, providing ongoing production environment support.
• Track requests and orders, generate weekly status reports, and document each implementation.
• Participate in on‑call rotation for ad‑hoc troubleshooting across internal teams and external providers.
• Maintain and improve inventory databases for servers, circuits, and spares, and trigger replenishment when thresholds are reached.
• Handle vendor queries, create colocation shipment records, and schedule onsite technician access.
• Conduct regular audits of server, circuit, and spares inventory.

Required profile

• Minimum 2 years of experience in datacenter or enterprise IT infrastructure.
• Familiarity with ITIL best practices and equipment lifecycle processes.
• Proven ability to execute detailed Methods of Procedure (MOPs) and technical instructions.
• Experience working with ticketing systems (e.g., JIRA) and coordinating with multiple vendors.

Required skills

• Server hardware troubleshooting
• Network hardware troubleshooting
• Fiber optic cable handling
• Optics component knowledge
• Circuit MACD lifecycle management
• Physical cabling installation per matrices
• JIRA ticketing system usage
• Inventory database management (server, circuit, spares)
• ITIL best‑practice implementation
• Method of Procedure (MOP) execution