Team Lead, Account Management

About the role

foodpanda is looking for a passionate, people-first and commercially driven Team Lead, Account Management to guide, coach and inspire its account management team. The role leads a dedicated team focused on nurturing, scaling and championing restaurant partners across the platform, acting as the voice of restaurant owners, chefs and decision-makers.

Key responsibilities

• Lead and mentor a team of Account Managers, define and track operational and commercial KPIs (portfolio GMV, revenue growth, partner retention, campaign adoption), run regular 1-on-1s, support career growth, resolve escalations and take part in hiring and onboarding.
• Build long-term relationships with restaurant owners, F&B group directors and store managers, and step in on key partner discussions such as joint brand promotions, POS integrations, commission frameworks and contract renewals.
• Advocate for merchant needs internally, working with Product, Operations, Marketing and Logistics to resolve operational pain points.
• Guide Joint Business Plans and Business Reviews with partners to forecast revenue, set growth milestones and align promotional calendars.
• Support the team in co-creating commercial campaigns, exclusive offerings and curated vendor deals, and advise partners on order trends, basket sizes, pricing architecture and customer retention using platform analytics.
• Standardize AM workflows, SOPs and reporting routines, and work with commercial ops, legal and finance on contracts, incentives and billing.

Required profile

• 4-8 years of commercial account management, business development or merchant partnerships experience, ideally in food delivery, e-commerce, F&B retail or digital marketplaces.
• Genuine passion for food and hospitality, with the ability to connect with restaurant owners and brands.
• Exceptional relationship and negotiation skills, able to talk to head chefs, store owners and executives.
• Natural mentor with a coaching mindset.
• Analytical and commercial acumen, and agility in a fast-paced environment.

Required skills

• Data analysis with Looker, Excel, Salesforce or equivalent BI tools
• Joint Business Planning and commercial negotiations

What we offer

• Leadership and growth opportunities with international mobility options across the Delivery Hero network
• A vibrant, inclusive workplace with regular team events and a strong feedback culture
• Competitive compensation, health and dental coverage, food perks and learning and development programs