Team Manager, Customer Success Workspace

About the role

Check Point is seeking a motivated and customer‑focused Team Manager to lead a global group of Technical Customer Success Managers. In this role you will shape a high‑performing, customer‑obsessed organization that delivers technical guidance, drives outcomes, and supports retention and growth for cybersecurity customers.

Key responsibilities

• Lead, mentor, and develop a worldwide team of Technical Customer Success Managers.
• Set performance expectations, career development plans, and success metrics.
• Foster a culture of accountability, ownership, collaboration, and customer obsession.
• Coach team members on executive presence, customer engagement, technical expertise, and escalation management.
• Drive hiring, onboarding, and workforce planning to support growth.
• Build and maintain executive relationships with strategic accounts, including CIOs and CISOs.
• Translate technical challenges and security risks into business outcomes and recommendations.
• Oversee customer adoption, engagement, and retention strategies.
• Participate in Executive Business Reviews and strategic account discussions.

Required profile

• Proven people‑leadership experience, preferably in a technical or cybersecurity environment.
• Strong customer‑obsession with a track record of delivering post‑sales advisory services.
• Ability to develop talent, establish scalable processes, and act as an executive‑level partner.
• Excellent communication and executive‑presence skills.

Required skills

• Deep understanding of endpoint security technologies and cyber‑security best practices.
• Experience with security operations and technical advisory roles.

What we offer

• Opportunity to work at the forefront of AI‑driven security on a global scale.
• Collaborative environment with smart, curious colleagues.
• Recognition for excellence and a supportive workplace culture.