Team Manager – Luxury Retail

About the role

As a Team Manager for a leading luxury fashion brand, you will lead a team of Client Advisors on the shop floor, driving performance through a client‑centric mindset. You will coach, develop and motivate your team while ensuring an exceptional client experience across all product categories.

Key responsibilities

• Manage and develop a high‑performing team of Client Advisors, providing daily coaching, feedback and performance conversations.
• Oversee recruitment, onboarding and the full employee lifecycle using Workday and local processes.
• Partner with the Store Manager, HR and other functions to resolve employee relations issues and ensure policy compliance.
• Lead store opening and closing duties, morning briefings and cross‑category selling initiatives.
• Deliver a superior client experience by guiding the team in clienteling, managing customer flow and resolving client issues.
• Monitor category performance, propose action plans and collaborate with merchandising, visual merchandising and training teams to grow the business.

Required profile

• Proven ability to lead and inspire a retail team in a luxury environment.
• Strong client‑centric attitude with a hospitality mindset.
• Excellent coaching and talent development skills.
• Ability to work on the shop floor, actively selling and role‑modeling the selling ceremony.
• Effective communication and collaboration with store leadership and support functions.

Required skills

• Workday (HR management system)
• Clienteling tools