Technical Support Engineering Leader, APAC

About the role

SpaceXSI is hiring its first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to SpaceXSI users. The role covers Singapore, Australia, New Zealand and Indonesia. You will guide the team in engaging directly with users, solving complex technical challenges and using those learnings to build internal automations and optimise support processes.

Key responsibilities

• Lead, mentor and grow a team of Technical Support Engineers through coaching, feedback and career development.
• Serve as the escalation point for complex or urgent customer issues, working with engineering to drive resolution.
• Set and monitor team goals, metrics and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Improve workflows, build automations and streamline tooling to drive operational excellence.
• Champion documentation and knowledge sharing to empower customers and teammates.

Required profile

• Experience as a Technical Support Engineer or in a hands-on technical support role.
• Experience managing or leading a technical support team in a SaaS or developer-focused company.
• Ideal candidates are former support engineers with proven leadership experience who thrive in fast-paced startup environments and are passionate about developer tools.

Preferred skills

• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs and AI-powered developer tools.
• Excellent communication skills, able to coach teams and engage with senior external stakeholders.