Technology Partnership Specialist – Global End User Services

About the role

This role is part of Global End User Services, providing AV and IT support to end‑users, including senior executives, across Singapore. The specialist will manage meeting‑room technology, event production, executive assistance, and general end‑user services.

Key responsibilities

• Provide hands‑on AV support for meeting rooms, Microsoft Teams Rooms, video‑conference endpoints, displays, projectors, cameras, microphones, speakers and cabling.
• Set up, test and support hybrid and in‑person events, town halls and leadership meetings, including pre‑event checks, rehearsals and on‑site standby.
• Perform routine AV health checks, firmware/software updates and preventive maintenance in coordination with vendors.
• Serve as the IT point of contact for executives, delivering discreet white‑glove support for devices, collaboration tools and remote setups.
• Deliver day‑to‑day IT end‑user support for Singapore, logging and resolving requests within agreed service levels.
• Collaborate with global and regional teams on IT initiatives, contribute to knowledge management and support business projects.

Required profile

• Expertise in end‑user computing and infrastructure operations with the ability to analyze and diagnose complex technical problems quickly.
• Acts as a technical consultant between IT teams, management, users and vendors.
• Implements new technologies, delivers integration and configuration work, and resolves complex issues.
• Understands and follows the organization’s IT strategy and product model.
• Manages supplier relationships, ensuring performance targets are met.
• Effectively coaches and builds teams, and can summarise issues for senior leadership.

Required skills

• Microsoft Windows desktops
• Microsoft 365 and Office Suite
• Network printer support
• Audio‑visual systems (video‑conferencing endpoints, Teams Rooms, displays, projectors, microphones, speakers)
• ITIL incident, request and problem management
• Structured cabling and telecom room basics
• LAN/WLAN networking knowledge
• CompTIA A+ certification (optional)
• ITIL Foundation certification (optional)
• Microsoft 365 Teams Rooms certification (optional)