Technology Support III, Spread Credit Trading Floor

About the role

J.P. Morgan is hiring a Technology Support III team member for its Commercial and Investment Banking Technology - Credit Trading team. You will ensure the operational stability, availability and performance of production application flows, troubleshooting, maintaining, escalating and resolving service interruptions across internally and externally developed systems so that users get a seamless experience.

Key responsibilities

• Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm's systems
• Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis, validating outputs and handling data according to security requirements
• Monitor production environments for anomalies with standard observability tools, escalate issues and provide solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate issues, supporting incident, problem and change management of full-stack systems
• Apply reuse-first, AI-assisted practices to find recurring interruption patterns and support validated remediation
• Support critical and complex batch processing applications running on Autosys and an internal framework
• Work with development teams to track issues and stability improvements, analyze past incidents and usage patterns proactively, and contribute to automation projects that reduce toil

Required profile

• Bachelor's degree in Computer Science, Engineering or equivalent
• 3+ years of experience troubleshooting, resolving and maintaining IT services
• Demonstrated experience using enterprise-authorized AI in production support workflows with strong validation habits
• Ability to review and validate AI-assisted incident recommendations before acting, escalating when uncertain
• Knowledge of applications or infrastructure in large-scale on-premises and public cloud environments
• Experience with observability and monitoring tools; exposure to ITIL processes preferred

Required skills

• Observability and monitoring tools and techniques
• Preferred: practical public cloud experience
• Preferred: working knowledge of general-purpose programming languages and/or automation scripting