Technology Support Lead - MongoDB, Dynatrace

About the role

J.P. Morgan is looking for a Technology Support Lead in its Corporate Data and Analytic Services team. You will lead teams of technologists who deliver end-to-end application and infrastructure services, keeping production systems stable, available and performing well. The role involves troubleshooting and resolving issues so users get a seamless experience.

Key responsibilities

• Lead teams of technologists delivering application and infrastructure services for the firm's business operations.
• Drive adoption of enterprise-authorized AI capabilities to speed and standardize incident triage, with human-in-the-loop validation and careful handling of sensitive data.
• Execute policies and procedures for operational stability, and lead incident, problem and change management for full-stack systems.
• Monitor production environments, address issues, evolve the use of standard observability tools, and escalate and communicate incidents to business and technology stakeholders.
• Apply reuse-first, AI-assisted practices to find recurring interruption patterns and validate remediation against resiliency and security expectations.

Required profile

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline.
• At least 5 years of experience troubleshooting, resolving and maintaining IT services.
• Demonstrated experience using enterprise-authorized AI in production workflows, validating AI-assisted recommendations and escalating when uncertain.
• Experience managing applications or infrastructure on-premises and in public cloud.
• Willingness to work weekends on a rota or on-call basis.

Required skills

• Hands-on observability tools such as Dynatrace, Splunk and Grafana (or equivalents).
• Strong debugging and troubleshooting in Java and/or Python.
• ITIL processes and ITSM tools such as ServiceNow (Change, Incident, Problem Management).
• Familiarity with MongoDB and Oracle databases, and with GAP, GKP and GKS platforms.
• Preferred: Control-M or similar scheduling tools, CI/CD pipelines, and resiliency concepts.