Ticketing Supervisor

About the role

A travel agency in Central is looking for a Ticketing Supervisor to handle bookings, issue air tickets and deal with correspondence for corporate clients and individual customers. The role covers ticketing, hotel reservations, visa and travel advice, and includes liaising with clients by phone or email to sell domestic and outbound tour packages.

Key responsibilities

• Book, issue air tickets and handle correspondence for corporate and individual customers
• Design itineraries, cost and book hotels and tours, and prepare travel documents such as tickets and vouchers
• Issue tickets, hotels, tours and transfers online or offline, and handle quotations, reservations and group tickets
• Liaise with clients by phone or email, understand their package needs and sell tour packages
• Prepare and confirm bookings, issue invoices and handle travel insurance
• Oversee the Reservations Team and assist them when needed
• Research destinations, keep up to date with travel industry news and create promotional posters for the official Facebook and Instagram pages
• Handle ad-hoc tasks such as inquiries and sales of JR Passes, and connect local travel agency or BTM clients

Required profile

• At least 1 year of relevant experience; experience selling to corporate clients or travel agencies is preferred
• Good moral values, teamwork and strong communication skills
• Excellent customer service mindset, with a focus on quality and client satisfaction
• Team player able to manage multitasking independently
• Understanding of Japan outbound and Singapore inbound travel markets, and basic knowledge of visa processes (China, India, Myanmar, etc.)

Required skills

• Amadeus (GDS) knowledge is highly valued; IATA Bsplink (refunds) is an advantage
• Travel insurance certification preferred; otherwise the candidate must complete the course and obtain it
• Experience with KPIs preferred
• Proficiency in Microsoft Office applications

Shortlisted candidates only will be contacted. The advertised salary is up to $4,500 depending on experience, with working hours of 8.30am to 5.30pm.