Vessel IT Engineer

About the role

X-Press Feeders is looking for a Vessel IT Engineer to join its IT Department. The role manages, supports, maintains and upgrades the on-board IT infrastructure of the company's vessels, providing remote IT support and on-board support when required. It offers development in IT knowledge, telecommunications and cybersecurity skills in a multicultural environment. The position is permanent and reports to the Senior Manager, Vessel IT.

Key responsibilities

• Provide remote support for vessels and crew, and on-board support when needed.
• Install, maintain and optimise existing IT systems, including networks, satellite and radio communication systems, servers, network and workstations.
• Take part in designing, implementing and improving the vessels' IT infrastructure.
• Monitor performance and ensure system availability and reliability.
• Perform system and network updates and upgrades remotely or on board.
• Liaise with vendors, email providers and other IT personnel for problem resolution.
• Maintain IT security, system and backup solutions.
• Act as the contact point for Level 1 helpdesk escalations and resolve them.
• Provide out-of-hours and weekend support on an on-call rota.
• Board vessels for audits and other ad-hoc work as needed.

Required profile

• Bachelor in Computer Science or equivalent, with 2 to 5 years of relevant experience.
• Ambitious, self-motivated, fast learner with a can-do attitude and a genuine interest in all aspects of IT support.
• Ability to multi-task, work well under pressure and stay flexible for prolonged hours.
• Good verbal and written communication skills; able to work independently in remote locations with limited support.
• Team player who works well with diverse teams.

Required skills

• Microsoft operating systems and applications (Office 365, Windows Server, Windows 10, Hyper-V, Active Directory).
• Antivirus, network switches, UPS, firewalls, storage, backup and replication systems (certifications a plus).
• Hardware troubleshooting, data cabling and WiFi infrastructure.
• Preferred: experience implementing and supporting cybersecurity solutions, and knowledge of ship automation systems.