VP, Digital Channels & Operations

About the role

The Social & Content team drives OCBC's content, social media and digital publishing initiatives, engaging audiences through effective, compliant and impactful digital experiences. As VP, Digital Channels & Operations, you will shape how OCBC manages digital marketing performance, digital platforms and owned digital properties, working across stakeholders, agencies and technology partners to strengthen governance and operational effectiveness.

Key responsibilities

• Lead digital performance management, including paid media, analytics, measurement, optimisation and performance reporting.
• Own governance and operational management of OCBC's websites and digital properties, covering publishing standards, accessibility, discoverability, risk management and incident readiness.
• Lead governance, evaluation and optimisation of digital and social platforms, including emerging channels, platform standards and operational best practices.
• Partner with stakeholders to improve digital effectiveness, strengthen governance frameworks and support organisational objectives.
• Manage agency, vendor and technology partner relationships to drive operational excellence and evaluate emerging capabilities.
• Support financial planning, budget management and continuous improvement within the team.

Required profile

• Degree or diploma holder with at least 8 years' experience in digital marketing, digital strategy, marketing operations, communications or related fields.
• Strong experience in digital marketing performance, paid media, analytics, website operations and digital-platform governance.
• Experience managing agencies, vendors, technology partners and cross-functional stakeholders.
• Familiarity with governance, risk management and operational processes in complex or regulated environments.

Required skills

• Strong analytical, problem-solving and decision-making abilities, balancing strategy and execution.
• Exposure to search marketing, SEO, emerging digital technologies, AI-enabled capabilities, content operations or social media management.

What we offer

• Competitive base salary.
• A suite of flexible benefits tailored to different lifestyles.
• Community initiatives.
• Learning and professional development opportunities.