Wintel Engineer – 12-Hour Shift (Windows Server Support)

About the role

A 24x7 shift-based operations team is looking for a Wintel Engineer with hands-on experience supporting enterprise IT environments. The role focuses on system monitoring, first-level troubleshooting and timely escalation to senior engineers and cross-functional teams. It works closely with the Network Operations Team, DBAs and Linux/Unix teams to keep systems stable, up and compliant with operational procedures and SLAs.

Key responsibilities

• Monitor Windows Server, Active Directory and related infrastructure with enterprise monitoring tools; respond to alerts, triage and follow escalation paths per SOPs.
• Perform routine Windows health checks and document findings.
• Be the first responder for Windows Server incidents: check Event Viewer logs, service status, disk/CPU/memory and network connectivity, then create and update incident tickets.
• Escalate beyond L1 scope to L2 WinTel engineers or vendor support.
• Support daily health checks, ITSM ticket updates, user account administration, service restarts, backup monitoring and log collection.
• Assist with Windows Server patching, scheduled maintenance and updates under supervision, following runbooks for failover, cluster and recovery tests.
• Work a rotating 24x7 schedule including nights, weekends and public holidays, with accurate handovers.
• Collaborate with internal teams, customers and vendors, and support change activities led by senior WinTel engineers.

Required profile

• At least 3 years of experience in Windows Server / WinTel system support or operations.
• Basic knowledge of Windows Server administration (2012/2016/2019/2022) and directory services (AD, DNS, DHCP).
• Active Directory basics, OS patching, storage concepts (LUNs, disk partitions) and familiarity with ITIL processes.
• Experience with enterprise server hardware (Dell, HP, Lenovo); Singaporean or Singaporean spouse (security clearance).
• Preferred: exposure to VMware/Hyper-V or cloud, and backup/disaster recovery (Veeam, Commvault).

Required skills

• Monitoring tools and ITSM/ticketing systems.
• Basic scripting (PowerShell preferred).
• MCSA, Windows Server or equivalent knowledge is advantageous.
• Good-to-have: PowerShell DSC, SCCM, Intune.