Workplace Experience Ambassador & Receptionist

About the role

The Workplace Experience Ambassador cum Receptionist will serve as the primary on‑site point of contact for staff and visitors, ensuring a seamless colleague service experience while supporting the overall workplace environment.

Key responsibilities

• Act as the visible on‑site leader for all building and workplace services, proposing improvements that enhance the environment.
• Build strong relationships with business stakeholders and serve as the main point of contact for the site.
• Conduct regular business engagement sessions to understand staff needs and work profiles.
• Promote colleague engagement activities, providing personal level support and human interaction.
• Coordinate with HR to support community and social initiatives within the workplace.
• Detect and report issues that could impact diversity and inclusion.
• Escalate persistent service issues to FM Operations and ensure adherence to site protocols.
• Stay current on workplace technology, assist end‑users, and direct queries to the appropriate support teams.
• Provide insights on space utilisation and host staff engagement sessions on workplace experience, effectiveness, and sustainability.
• Conduct proactive site inspections and floor walks, offering feedback to relevant parties.

Required profile

• Visible, approachable leader who can engage with a diverse range of staff and guests.
• Strong relationship‑building and communication skills.
• Proactive mindset with the ability to detect and address issues early.
• Collaborative attitude, working closely with HR, FM Operations, and regional teams.
• Awareness of diversity and inclusion considerations in the workplace.

Required skills