Workspace Experience Ambassador

About the role

JLL is hiring a Workspace Experience Ambassador in Singapore, an on-site role that acts as the face of hospitality and community building in a client's workspace. The ambassador creates memorable experiences for colleagues and visitors through event coordination and proactive engagement, and serves as the main point of contact for all client events on site.

Key responsibilities

• Event coordination: create and manage event briefs, arrange pre-event meetings with clients, maintain event space diaries through the booking system, oversee furniture setups and run weekly meetings with the event team.
• Community building: develop and maintain a local event calendar aligned with regional initiatives, and run workshops, wellness sessions and other community activities in partnership with employee resource groups, HR and contractors.
• Welcome new hires with access, welcome packs and site tours, and collect and analyse workspace data to recommend improvements.
• Lead showrounds to promote meeting room and event space usage, and build trusted relationships with client staff and service partners.
• Review and improve event policies, resolve complaints with documented action plans, and audit post-event feedback.
• Work with the Business Intelligence and Technology team on technical solutions that improve customer experience and event engagement.
• Provide weekly updates to the Workspace Experience Manager, document stakeholder plans and engagement activities, and follow health, safety and sustainability protocols.

Required profile

• Bachelor's or university degree in any field.
• Excellent oral and written communication skills.
• Comfortable engaging with stakeholders and clients at all levels, and able to handle difficult clients and stakeholders.
• Adaptable, strong multitasking ability under time pressure, and confident presentation and hosting skills.
• Preferred: background in frontline roles such as hotels, co-working spaces or office management, or hospitality experience.

Required skills

• End-to-end event management, including coordinating with facilities, technicians and cleaning teams, managing event forms and setup, and maintaining monthly event trackers.
• Proficiency in MS Excel, Word and PowerPoint.