Director of Customer Success – APAC

About the role

The Director, Customer Success – APAC will provide strategic and operational leadership for AVEVA’s Customer Success organization across the Asia‑Pacific region. Reporting to the VP of Customer Success, this senior role oversees a team of Customer Success Managers and Technical Success Consultants, ensuring customers achieve measurable business outcomes and realize maximum value.

Key responsibilities

• Develop and execute the APAC Customer Success strategy aligned with global objectives.
• Translate global priorities into regional and market‑level plans, considering market dynamics and cultural differences.
• Establish operating rhythms, success metrics, and a scalable customer lifecycle framework covering onboarding, adoption, renewal readiness, advocacy, and growth.
• Continuously improve Customer Success methodologies, engagement models, and success planning practices.
• Drive a proactive, data‑driven approach to customer health, risk identification, and value realization.
• Identify regional trends and systemic challenges, turning insights into actionable initiatives.
• Lead, mentor, and develop Customer Success Managers and Technical Success Consultants across APAC.
• Partner with Sales and revenue teams to uncover expansion opportunities and ensure renewal readiness.

Required profile

• Proven senior leadership experience managing multi‑disciplinary teams in the APAC region.
• Strong strategic thinking, commercial acumen, and customer‑advocacy mindset.
• Demonstrated ability to build high‑performing, autonomous teams delivering measurable business outcomes.
• Excellent communication and stakeholder‑management skills across diverse cultures.
• Data‑driven decision‑making and operational discipline.

Required skills