Marketing & Media Professional – Community Engagement Specialist

About the role

We are seeking a dynamic Marketing & Media Professional who will focus on building and nurturing relationships with community members, partners, and stakeholders. The role blends creativity with strategic thinking to design programs that foster participation and a strong sense of belonging.

Key responsibilities

• Develop and implement community engagement strategies and initiatives.
• Build and maintain positive relationships with community members, partners, organizations, and stakeholders.
• Organize events, workshops, campaigns, meetups, and other community activities.
• Create engaging communications for newsletters, social media, online communities, and other channels.
• Monitor community conversations, feedback, questions, and emerging needs.
• Respond to community enquiries in a timely, respectful, and professional manner.
• Encourage participation and help create an inclusive and welcoming community environment.
• Collaborate with Marketing, Communications, Customer Success, Partnerships, and Operations teams.
• Identify potential community partnerships and coordinate outreach activities.
• Gather community feedback and translate it into practical recommendations.
• Track engagement metrics, participation levels, campaign performance, and community growth.
• Prepare regular reports and updates on community activities and outcomes.

Required profile

• Excellent communication and interpersonal skills.
• Strong relationship‑building and stakeholder‑management abilities.
• Creative approach to community programs, events, and engagement campaigns.
• Strong organizational and project‑coordination skills.
• Comfortable using social media, community platforms, newsletters, and digital communication tools.
• Strong listening, problem‑solving, and conflict‑management abilities.
• Ability to understand different community perspectives and needs.
• Positive, approachable, and empathetic personality.
• Proactive mindset with a genuine interest in building engaged communities.

Required skills

What we offer

• Opportunities to build and grow an engaged community.
• Collaboration with diverse teams, partners, and stakeholders.
• Hands‑on experience with events, campaigns, communications, and community programs.
• Opportunities to develop engagement analytics and stakeholder‑management skills.
• Continuous learning and professional development opportunities.
• Career pathways across Community Management, Customer Success, Partnerships, Communications, Marketing, and Engagement.