Assistant Reservations Manager

About the role

Pullman Singapore Hill Street, a 350-room hotel by Accor, is looking for an Assistant Reservations Manager. The role supports the day-to-day running of the reservations department and supervises reservation agents, helping to maximise occupancy and revenue.

Key responsibilities

• Assist in managing the day-to-day operations of the reservations department.
• Supervise reservation agents and give them guidance and support as needed.
• Ensure accuracy and efficiency in processing reservations and bookings.
• Monitor reservation systems and inventory to maximise occupancy and revenue.
• Handle guest inquiries, complaints and special requests professionally and in a timely manner.
• Collaborate with other departments to ensure seamless guest experiences.
• Train reservation agents on company policies, procedures and systems.
• Help develop strategies to optimise revenue and occupancy.
• Analyse market trends, demand patterns and competitor performance to identify revenue opportunities.

Required profile

• Diploma in Hospitality Management, Business Administration or a related field preferred.
• Previous experience in hotel reservations or front office operations required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays as needed.

Required skills

• Proficiency in reservation systems and Microsoft Office Suite.
• Attention to detail and problem-solving skills.

What we offer

• Centralised location, walking distance from City Hall MRT.
• Five-day work week.
• Duty meals and uniform provided.
• Comprehensive medical benefits.
• Birthday leave and family care leave.
• AWSF&B and worldwide hotel discounts.