Cabin Specialist (Skincare Therapist - Travel Retail)

About the role

The Cabin Specialist delivers exceptional CHANEL cabin-service experiences within the Beauty Lounge at an airport. The role performs paid express facials and complimentary services across relevant beauty axes, combining expert consultation, CHANEL storytelling and personalised recommendations to support service revenue, lounge occupancy, retail conversion and client loyalty. It also maintains the highest standards of hygiene, service preparation and luxury hospitality.

Key responsibilities

• Deliver paid express facials in line with CHANEL service protocols, consultation standards, hygiene requirements and service timing.
• Perform complimentary beauty services (skincare, makeup, fragrance) according to training, business needs and client suitability.
• Conduct personalised client discovery before each service, considering beauty needs, preferences, travel context and available time.
• Provide aftercare and tailored product recommendations that extend the benefit of the service.
• Contribute to Beauty Lounge KPIs such as cabin occupancy, appointment conversion, paid-service revenue, retail conversion, client recruitment and client satisfaction.
• Proactively identify opportunities to convert clients to paid express facials, complimentary services and future appointments.
• Work with Concierges and Beauty Advisors to maximise appointment flow, fill service slots and ensure smooth handovers.

Required profile

• Experience in luxury retail, beauty, hospitality, aviation, hotels or premium client service.
• Professional fluency in English.
• Flexibility to work shifts, weekends, public holidays and peak travel periods in line with airport trading hours.
• Professional qualifications such as CIDESCO or CIBTAC are a plus.