Assistant General Manager - Boutique Hotel Portfolio

About the role

Figment is a Singapore-based hospitality group that runs boutique hotel-inspired homes, described as the "Picassos of Singapore's Built Heritage". The Assistant General Manager is responsible for all daily property operations, including member relations, front desk, housekeeping, maintenance, revenue management, expense management, team building and employee development. The role reports to the Founder & CEO and is fully remote-first, with clear progression paths and potential phantom equity eligibility.

Key responsibilities

• Define and execute the property's business strategy, lead cross-functional teams and set goals, KPIs and accountability
• Oversee day-to-day operations, maintain cleanliness and maintenance standards, implement SOPs and conduct regular audits
• Drive community engagement, monitor the member lifecycle and manage feedback loops such as reviews, NPS and complaints
• Own the full P&L, including budgeting, forecasting and cost control, and optimise revenue through pricing, occupancy and unit mix
• Lead sales and marketing strategy to meet occupancy and EBITDA targets, and oversee marketing initiatives
• Track occupancy, revenue per unit, retention and churn, and set up reporting dashboards

Required profile

• 5+ years of hospitality experience, preferably in a hotel management role
• Degree in hospitality or a related field preferred
• Proven customer service experience as a manager with a member-focused approach
• Background in the arts or humanities is a plus

Required skills

• Financial acumen: budget creation, P&L management and cost control
• Strategic leadership and the ability to build a high-performance culture
• Strong organisational, communication and problem-solving skills