Client Services Advisor

About the role

As a Client Services Advisor you will be the first point of contact for luxury brand customers, delivering personalized and efficient support across multiple channels. You will use your empathy and communication skills to build loyalty and drive sales while meeting key performance indicators.

Key responsibilities

• Handle inbound and outbound calls, emails, social media interactions, and chat messages with a focus on extraordinary service.
• Consult with clients to understand their needs, tailor unique solutions, and present relevant product offers.
• Address general and account‑specific inquiries, providing clear and concise information.
• Utilise tools and resources to anticipate client needs and achieve first‑point‑of‑contact resolution.
• Meet and exceed performance goals, including client satisfaction, sales targets, productivity metrics, and compliance standards.

Required profile

• Diploma or degree in a related discipline.
• Relevant experience in client servicing or a call‑center environment.
• Strong command of English; additional language is a plus.
• Personable, curious, and proactive with excellent interpersonal and conflict‑resolution abilities.
• Ability to multitask and stay calm under pressure, especially during peak periods.

Required skills