Customer Care Consultant

About the role

AIG is seeking a Customer Care Consultant to join its multi‑channel Customer Care team. You will provide phone, email and digital support for consumer and commercial insurance products, handling policy servicing, renewals, cancellations, new business and related inquiries.

Key responsibilities

• Deliver high‑quality voice and non‑voice customer service and sales for inbound transactions.
• Maintain accurate records of all interactions in the Customer Relationship Management (CRM) system.
• Meet or exceed established contact‑centre KPIs, including quality score, handling time and call volume.
• Resolve customer problems, feedback and complaints promptly and professionally.
• Identify cross‑selling opportunities and promote AIG products to increase revenue.
• Collaborate with team members and stakeholders to continuously improve service processes.
• Participate in ad‑hoc projects, training and product knowledge updates.

Required profile

• Excellent telephone etiquette and communication skills.
• Resilient, resourceful and self‑motivated with strong initiative.
• Ability to work under pressure while maintaining high service standards.
• Strong attention to detail and commitment to accurate data entry.
• Team‑oriented attitude and willingness to support colleagues.

Required skills

• Proficiency with a Customer Relationship Management (CRM) system.