Customer Engineer

About the role

The Customer Engineer serves as the direct liaison with Applied Materials' customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques under the guidance of senior engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to identify and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Work independently on issue escalation and fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of customer/field service support experience (2–4 years preferred).
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques.
• Reading electrical schematics.
• Reading mechanical schematics.
• Proficiency with hand tools and digital multimeters.
• Knowledge of electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Microsoft Excel, Word and PowerPoint.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including benefits that support employees at work and at home.