Customer Service Representative

About the role

Avensys is seeking a Customer Service Representative to join its global IT professional services team. You will be the first point of contact for clients, handling enquiries across multiple channels and ensuring a high level of satisfaction.

Key responsibilities

• Handle customer enquiries and provide accurate information based on company policies.
• Resolve issues efficiently while maintaining excellent service standards.
• Record and maintain case details in CRM and case‑management systems.
• Assess issue severity and escalate cases when necessary.
• Build positive relationships through professional and empathetic communication.
• Stay updated on policies, procedures, and service requirements.
• Manage multiple tasks in a fast‑paced environment and support ad‑hoc duties.

Required profile

• Strong communication, listening and problem‑solving abilities.
• Experience in customer service, contact centre or support roles (preferred).
• Ability to multitask and work under pressure.
• Customer‑focused mindset with attention to detail and data accuracy.
• Willingness to learn and adapt to changing policies and processes.

Required skills

• Proficiency with CRM systems.
• Experience using case‑management platforms.
• Familiarity with digital tools and AI‑assisted service platforms.

What we offer

• Competitive base salary.
• Attractive company benefits.
• Fun, collaborative work environment.
• Strong career progression opportunities.