Manager, Customer Engineer

About the role

Applied Materials is seeking a Manager, Customer Engineer to lead the delivery of service, warranty and start‑up activities for its semiconductor equipment in Singapore. The role is responsible for forecasting resource needs, ensuring customer satisfaction, and driving continuous improvement across the service organization.

Key responsibilities

• Forecast financial, manpower and operational requirements for start‑up, warranty and service agreement businesses.
• Manage start‑up projects, controlling time and cost while overseeing local inventories and RMA procedures.
• Maintain days‑sales‑outstanding (DSO) targets and manage system start‑up and warranty costs under reserve.
• Interview, hire and train customer engineers to support regional business and ensure safety practices.
• Escalate system downtimes according to procedures to achieve guaranteed uptime and meet quality improvement goals.

Required profile

• Demonstrated understanding of industry concepts and how service operations contribute to business objectives.
• Proven ability to lead a homogeneous team, set goals, and drive performance against service and operational challenges.
• Strong problem‑solving skills to identify and resolve technical, operational and organizational issues.
• Experience influencing internal and external stakeholders and promoting continuous improvement.
• Commitment to Applied Materials’ global Standards of Business Conduct and ethical values.

What we offer

• A supportive work culture that encourages learning, development and career growth.
• Comprehensive health, wellbeing and personal development programs.
• Opportunities to work on cutting‑edge semiconductor and advanced display technologies.
• Competitive benefits as described on the company’s careers website.